Refund policy
Last Updated
November 1, 2026
Overview
At Xoravelle, we aim to provide a clear and straightforward return and refund process. This Return & Refund Policy explains the eligibility requirements, return procedures, return shipping arrangements, refund processing, and other conditions applicable to purchases made through https://www.xoravelle.com/.
This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.
1. 30-Day Return Policy
Xoravelle offers a 30-calendar-day return period for eligible items, subject to the conditions and procedures described in this policy.
The start of the 30-day return period will be determined in accordance with applicable law and the return terms applicable to the order.
To qualify for a return under our standard return policy, items should be unworn and unused, except for handling reasonably necessary to inspect their nature, characteristics, and condition. Items should otherwise remain in the condition in which they were received, with original tags and packaging included where applicable.
Proof of purchase, such as an order number or order confirmation, is required to help us identify your order.
Items that do not meet these conditions may not be eligible for return under our standard return policy. These conditions do not exclude any rights or remedies to which you are entitled by law and which cannot be restricted by legal provision.
2. How to Start a Return
To request a return under our standard 30-calendar-day return policy, please contact us at hello@xoravelle.com within the applicable 30-day return period. Please include your order number, the email address used to place the order, and the reason for your return request.
Our customer support team will review your request and provide the applicable return instructions, including the return destination and shipping arrangements.
For returns under our standard return policy, please contact us before sending an item back so we can provide the appropriate instructions. Sending an item without following the applicable return instructions may delay the processing of a return request under our standard policy. However, contacting us in advance or obtaining our approval is not a condition for exercising any legally protected return, withdrawal, or other consumer right.
3. Return Method
Please follow the return method and shipping instructions provided by our customer support team for returns handled under our standard return policy.
We recommend retaining your shipping receipt and tracking information,until your return has been processed.
4. Return Shipping Costs
For standard change-of-mind returns, including situations where you no longer want an item, find the size unsuitable, or prefer a different color or style, you are responsible for the return shipping costs, except where otherwise required by applicable law.
For items that arrive damaged, defective, or different from the item ordered, please contact us before arranging return shipping. Our customer support team will review the issue and provide the applicable return instructions and information about shipping arrangements.
Any return shipping costs or reimbursement relating to damaged, defective, or incorrect items will be handled in accordance with the circumstances of the order and applicable consumer protection laws.
Nothing in this section limits any return shipping reimbursement or other remedy required under applicable law.
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from the item ordered, contact us at hello@xoravelle.com as soon as reasonably possible.
To assist us in reviewing your request, please provide your order number, a description of the issue, and clear photographs of the product and its packaging. These photographs are intended to facilitate our review process; providing them is not a prerequisite for exercising any rights granted under applicable law or for seeking available remedies.
We will review the information provided and explain the available resolution. Depending on the circumstances and applicable legal requirements, this may include a replacement, refund, or another appropriate remedy.
Return shipping arrangements and any applicable costs will be handled in accordance with Section 4 of this policy and applicable consumer protection laws.
Nothing in this section limits any rights or remedies available under applicable consumer protection laws.
6. Return Eligibility Conditions
Items that have been worn, washed, altered, or excessively used after delivery may not qualify for a return under our standard return policy, where permitted by applicable law.
Missing original tags or packaging may also affect eligibility under our standard return policy, where permitted by applicable law.
These conditions do not exclude remedies for items that arrive damaged, defective, incorrect, or otherwise fail to conform to the applicable purchase requirements where such remedies are required by law. All return eligibility conditions are subject to applicable consumer protection laws and any rights that cannot legally be excluded.
7. Exchanges
If you would like a different size, color, or style, please contact our customer support team to discuss the available options. Depending on product availability and the applicable return arrangements, a return and a separate new order may be necessary.
If you receive an item that is damaged, defective, or different from the item ordered, please contact us so we can review the issue and explain the appropriate resolution.
8. Refunds
We will review the information relevant to your return or refund request and communicate the outcome in accordance with this policy and applicable legal requirements. Where appropriate, this review may include receiving and inspecting the returned item.
Approved refunds will be processed in accordance with this policy, the applicable payment provider's procedures, and applicable legal requirements. Where supported, approved refunds will generally be issued to the original payment method.
Any inspection or review process will not limit or delay a refund or other remedy that must be provided within a period required by applicable law.
The time required for a refund to appear in your account may vary depending on your payment provider, bank, or financial institution. We cannot guarantee the exact date on which the funds will appear in your account.
Refunds for cancellations or other approved resolutions will be handled in accordance with this policy, our Payment Policy, and applicable legal requirements.
9. Original Shipping Charges
Any refund of original shipping charges paid at checkout will depend on the amount of shipping charges actually paid, the reason for the return, and applicable consumer protection laws. These charges are separate from the return shipping costs described in Section 4.
Where a refund of original shipping charges is required by applicable law, it will be provided in accordance with those requirements.
10. Restocking Fee
Xoravelle does not charge a restocking fee for eligible returns.
11. Return Address
Please do not send a return package to our business contact address without first receiving the applicable return instructions from our customer support team, except where applicable law provides otherwise.
Our customer support team will provide the applicable return destination and shipping instructions for your request.
Business Contact Address
Xoravelle
Sun America Ctr, Los Angeles, CA 90067, United States
Please include your order number or return reference with your package, following the instructions provided by our customer support team.
12. Contact Information
If you have questions about returns, refunds, damaged items, or exchanges, please contact us using the information below.
Store Name
Xoravelle
Website
https://www.xoravelle.com/
Email
hello@xoravelle.com
Phone
+1 970-682-7069
Business Contact Address
Sun America Ctr, Los Angeles, CA 90067, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
We aim to respond to customer inquiries as soon as reasonably possible during our stated customer support hours.
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