Terms of service

Last Updated:
November 1, 2026

1. Overview

Welcome to Xoravelle. These Terms of Service govern your access to and use of https://www.xoravelle.com, including the website, its content, features, products, and related services.

Xoravelle is an independently operated online retail store offering footwear and selected apparel collections through its website. In these Terms, “Xoravelle,” “we,” “us,” and “our” refer to the operator of this online store. “You” and “your” refer to any person accessing the website or purchasing products through it.

By accessing the website or placing an order, you agree to these Terms and any policies referenced here. If you do not agree, please discontinue use of the website.

2. Eligibility and Use of the Website

You must be legally capable of entering into a binding agreement under the laws applicable to you to place an order through our website.

You agree to use the website only for lawful purposes. You must not interfere with the website's operation, attempt to gain unauthorized access to its systems, submit misleading information, or use the website in a way that could harm us, other customers, or third parties.

3. Product Information

We make reasonable efforts to present product descriptions, images, sizes, colors, materials, prices, and other details as accurately as possible. However, colors may appear differently depending on your device and display settings, and minor variations may occur.

Please review the product page carefully before placing an order, including any available sizing information, product specifications, and applicable conditions. If you have questions about a product, please contact us before purchasing.

Product availability, specifications, and descriptions may be updated from time to time. Any changes will not affect an order that has already been accepted unless otherwise permitted by applicable law or agreed with you.

4. Prices and Taxes

Prices are displayed in United States dollars (USD), unless otherwise stated on the website or during checkout.

We make reasonable efforts to ensure that prices and other charges are displayed accurately. If a pricing or listing error occurs, we may take appropriate action where permitted by law. If an error is identified after an order has been placed, we will contact you and explain the available options before taking any action that requires your consent under applicable law.

Taxes, duties, and other charges may apply depending on your delivery destination and the rules applicable to your order. Where applicable, these charges will be displayed at checkout or otherwise communicated as required by law. You are responsible for charges properly disclosed and legally payable by you.

5. Orders and Order Acceptance

Submitting an order through checkout constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been accepted or dispatched.

We may review, refuse, or cancel an order where permitted by law, including where a product is unavailable, a material listing or pricing error has occurred, payment cannot be verified, or an order appears fraudulent or unauthorized.

If we cancel an order after payment has been collected, we will arrange a refund for the amount paid for the cancelled order using the applicable refund process. Any refund will be handled in accordance with applicable law and the relevant payment provider's procedures.

You are responsible for providing accurate contact, billing, and shipping information. Please review your order details before completing checkout.

6. Payment

Available payment methods are displayed during checkout and may vary depending on your location, device, payment provider, and order details.

By submitting an order, you confirm that you are authorized to use the selected payment method and that the payment information you provide is accurate. Payments may be subject to verification or authorization by the relevant payment provider.

We do not guarantee that every payment method will be available for every order. If a payment is declined or cannot be completed, you may need to use another available payment method.

For additional information, please review our Payment Policy.

7. Shipping and Delivery

Orders generally require 1–3 business days for processing before dispatch. This is the estimated order processing period and does not represent transit time. After dispatch, estimated transit time is 6–9 business days. Both timeframes are estimates and are not guaranteed delivery dates.

Delivery times may be affected by factors such as the destination, carrier operations, customs processing, weather, public holidays, or other circumstances outside our reasonable control.

Standard shipping is free for orders delivered within the United States. Shipping availability, charges, and any applicable delivery conditions for other destinations will be displayed at checkout before you complete your purchase.

Please ensure that your shipping address is complete and accurate. An incorrect or incomplete address may affect delivery. If a delivery issue occurs, please contact us so that we can review the available information and explain the next steps.

For further details, please review our Shipping Policy.

8. Returns and Refunds

Eligible products may be returned under the 30-calendar-day standard return policy described in our Return & Refund Policy, subject to the conditions and applicable start date stated in that policy.

The standard return procedure under our store policy applies to voluntary returns requested under that policy. For these standard returns, we ask that you contact our customer support team before sending an item back so that we can provide the applicable return instructions and help us process the return efficiently.

This standard return procedure is separate from any mandatory consumer rights or remedies available under applicable law. You may exercise any such legal rights in accordance with applicable law without first contacting us or obtaining our permission, approval, or authorization. Nothing in these Terms or our standard return procedure is intended to make prior contact or approval a condition for exercising a legal right or remedy.

Return eligibility, item condition requirements, return shipping arrangements, and applicable exclusions for standard returns are governed by our Return & Refund Policy. These standard policy conditions do not limit any rights or remedies that cannot lawfully be excluded or restricted.

Refunds will be handled in accordance with our Return & Refund Policy and applicable law. The time required for a refunded amount to appear in your account may depend on your payment provider or financial institution.

Nothing in these Terms limits any mandatory consumer rights or remedies that apply under applicable law.

For complete details about standard returns, please review our Return & Refund Policy.

9. Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible and include your order number. We will review your request based on the order's processing and fulfillment status.

We cannot guarantee that a cancellation or change can be made once an order has entered processing, been packed, or been dispatched. If the order has already been dispatched, the return procedures in our Return & Refund Policy may apply.

Any cancellation rights available to you under applicable law remain unaffected.

10. Promotions and Discount Codes

Promotional offers, discount codes, and special pricing may be subject to additional terms, including eligibility requirements, expiration dates, product exclusions, or restrictions on combining offers.

Unless otherwise stated, promotional offers have no cash value and may not be transferred. We may correct promotional errors and suspend or withdraw an offer where permitted by law. Any action affecting an existing order will be handled in accordance with applicable law.

11. Intellectual Property

Unless otherwise indicated, website content, including text, graphics, logos, photographs, page layouts, and other materials, is owned by or used with permission by the relevant rights holder and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit website content without the required permission, except where such use is permitted by law.

12. Third-Party Services and Links

The website may contain links to third-party websites or use third-party services, including payment processing, analytics, and shipping services. These services may be governed by separate terms and privacy practices.

We do not control all third-party websites or services and are not responsible for their independent content, policies, or availability. This does not exclude any responsibility that cannot legally be excluded.

13. User Communications

If you contact us by email, contact form, or another available support channel, you agree to provide accurate information and communicate lawfully and respectfully.

Please do not submit unlawful content, malicious files, another person's confidential information without authorization, or information that is unrelated to your inquiry and unnecessary for us to assist you.

14. Privacy

Your use of the website may involve the collection and processing of personal information necessary to operate the store, process orders, arrange delivery, provide customer support, and meet applicable legal obligations.

Our handling of personal information is described in our Privacy Policy. Personal information will be handled in accordance with that policy and applicable privacy laws.

15. Website Availability and Changes

We may update, modify, suspend, or discontinue parts of the website from time to time for maintenance, operational, security, or other legitimate reasons.

We make reasonable efforts to maintain website availability but do not guarantee uninterrupted or error-free access. Nothing in this section limits any rights you may have under applicable law.

16. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, or free from errors.

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.

17. Limitation of Liability

To the extent permitted by applicable law, Xoravelle will not be liable for indirect or consequential losses arising from the use of the website where such losses are not reasonably foreseeable or are otherwise legally excludable.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited. Where applicable law provides mandatory consumer rights or remedies, those rights and remedies remain in effect.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of the website or your material breach of these Terms, where such responsibility may lawfully be imposed.

This section does not require you to indemnify us for matters to the extent that doing so would be prohibited by applicable law.

19. Governing Law

These Terms are subject to the laws applicable to the relevant transaction and the parties, without depriving consumers of any mandatory protections available under the laws that apply to them.

Nothing in this section limits any non-waivable consumer rights or determines a jurisdiction where such a determination would be inconsistent with applicable law.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, business practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

Changes will apply from the effective date stated in the updated Terms, subject to applicable law. The version in effect at the time of your order may remain relevant to that transaction where required by law.

21. Severability and No Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Our failure to enforce a provision on one occasion does not constitute a waiver of our right to enforce that provision or any other provision later.

22. Contact Information

If you have questions about these Terms, your order, or our services, please contact us using the details below.

Store Name
Xoravelle

Website
https://www.xoravelle.com

Email
hello@xoravelle.com

Phone
+1 970-682-7069

Business Contact Address
Sun America Ctr, Los Angeles, CA 90067, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed