Shipping policy
Last Updated:
November 1, 2026
This Shipping Policy explains how Xoravelle processes and ships orders placed through https://www.xoravelle.com. It covers shipping destinations, order processing times, estimated delivery times, shipping costs, tracking information, and procedures for shipping-related issues.
Please review this policy before placing an order. Available shipping destinations, methods, applicable charges, and estimated delivery information will be displayed during checkout where applicable.
1. Shipping Destinations
Shipping availability depends on the delivery address, product availability, and the shipping options offered at checkout. We offer standard shipping to addresses within the United States. Other destinations may be available where supported by the shipping options displayed during checkout.
Customers are responsible for providing a complete and accurate shipping address when placing an order. An incomplete or incorrect address may affect successful delivery. Please review your shipping information carefully before submitting your order.
2. Order Processing Time
Orders generally require 1–3 business days to process before dispatch.
For this policy, business days are Monday through Friday, excluding applicable U.S. public holidays. Orders placed on weekends or applicable public holidays will generally be processed on the next business day.
Order processing includes order review, preparation, and fulfillment arrangements. The processing period is separate from the shipping transit period and does not represent a guaranteed dispatch date.
Processing times are estimates and may occasionally be affected by order verification, inventory availability, unusually high order volumes, or other operational circumstances.
3. Estimated Delivery Time
Our current estimated delivery time for orders shipped within the United States is as follows:
- Order processing time: 1–3 business days before dispatch.
- Shipping transit time: 6–9 business days after dispatch.
- Total estimated delivery time: Approximately 7–12 business days, combining the processing and shipping transit periods.
The processing and transit estimates are calculated separately in business days, excluding weekends and applicable U.S. public holidays. The total estimate represents the combined processing and transit periods under normal operating conditions.
These timeframes are estimates for planning purposes only and are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather conditions, transportation disruptions, customs procedures, delivery-address circumstances, or other factors outside our reasonable control.
If your order experiences an unexpected delay or has not arrived within the estimated delivery period, please contact us at hello@xoravelle.com so that we can review the available information and assist you.
4. Shipping Costs
Standard shipping is free for orders delivered within the United States.
For destinations outside the United States, shipping availability, applicable charges, and available shipping methods will depend on the options displayed at checkout. Please review the shipping information shown at checkout before submitting your order.
5. Shipment Confirmation and Tracking
When tracking information is available, we will provide the tracking details through the contact information associated with your order, such as a shipping notification email.
After dispatch, tracking information may not be available immediately. The timing of the first tracking update and subsequent tracking activity depends on the relevant carrier and its scanning process.
Tracking information is supplied through the relevant carrier's tracking system. Updates may not appear continuously or immediately after dispatch. A temporary lack of tracking updates does not by itself establish that a package has been lost.
6. Shipping Carriers and Fulfillment
Orders may be handled by shipping carriers and fulfillment or logistics partners selected according to destination, availability, and operational requirements.
The specific carrier and shipping arrangements may vary by order. Available carrier and tracking information will be provided after dispatch when available.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at hello@xoravelle.com and include your order number and the corrected information.
We will review requests to correct shipping information, but we cannot guarantee that changes can be made after order processing has begun or the order has been dispatched.
If delivery is unsuccessful because of incorrect or incomplete information supplied by the customer, available options will depend on the circumstances and applicable law. Where a reshipment is possible and additional shipping charges may apply, we will explain the applicable charges before arranging the reshipment.
Nothing in this section makes the customer responsible for a delivery failure caused by the carrier, fulfillment process, or other circumstances not attributable to the customer.
8. Delayed, Lost, or Missing Packages
If your order has not arrived within the estimated delivery period, or tracking indicates an unusual delay, a possible loss, or another delivery issue, please contact us at hello@xoravelle.com.
Please include your order number and tracking information. We may ask you to confirm the shipping address, check the delivery location, or verify whether the package was received by another person at the delivery address. These steps help us investigate the issue and are not intended to restrict any mandatory consumer rights or remedies.
We will review the available order and delivery information and, where appropriate, contact the relevant shipping carrier or fulfillment partner to investigate the issue. Depending on the circumstances and investigation results, we will explain the available next steps and handle the matter in accordance with our applicable policies and applicable law.
A tracking status indicating delivery does not automatically resolve every report of non-receipt. Where you report that an order has not been received, we will review the available delivery information and the circumstances of the case.
Nothing in this policy automatically transfers all responsibility for a delayed, lost, or missing shipment to the customer or excludes any rights or remedies that cannot lawfully be excluded or limited.
9. Failed Delivery and Returned Shipments
A shipment may be returned to the sender or may not be successfully delivered because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, carrier-related issues, or other delivery circumstances.
If a shipment is returned or delivery fails, please contact us at hello@xoravelle.com so that we can review the available information and explain the possible next steps.
Where a failed delivery is attributable to incorrect information supplied by the customer or another circumstance within the customer's control, additional shipping charges may apply to a proposed reshipment where permitted by law. Any applicable charges will be disclosed before the reshipment is arranged.
Where a failed delivery results from carrier-related issues or circumstances not attributable to the customer, we will review the situation and determine the appropriate next steps in accordance with our applicable policies and applicable law.
Any refund, reshipment, or other resolution will be handled in accordance with our Return & Refund Policy and applicable law. Nothing in this section limits mandatory consumer rights or remedies.
10. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item you ordered, please contact us at hello@xoravelle.com as soon as reasonably possible so that we can review the issue.
Please provide your order number and a description of the issue. Clear photographs of the item or packaging may also be helpful where available and reasonably possible.
Photographs or other supporting information may assist our review, but the absence of photographs or failure to contact us before taking action does not automatically remove any rights or remedies available to you under applicable law.
Returns, refunds, replacements, and other available remedies will be handled in accordance with our Return & Refund Policy and applicable law.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us at hello@xoravelle.com as soon as possible and include your order number.
We will review your request, but changes or cancellations cannot be guaranteed once order processing has begun or the order has been dispatched.
If an order has already been dispatched, please refer to our Return & Refund Policy for applicable return and refund procedures. Nothing in this section limits any cancellation rights, withdrawal rights, or other consumer rights that may apply under applicable law.
12. Contact Information
If you have questions about shipping, order processing, delivery estimates, or tracking information, please contact us using the details below.
Store Name
Xoravelle
Website
https://www.xoravelle.com
Email
hello@xoravelle.com
Phone
+1 970-682-7069
Business Contact Address
Sun America Ctr, Los Angeles, CA 90067, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
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